Legal Agreement for Mitcham Flower Delivery Orders

Flowers Mitcham Online Flower Delivery Terms & Conditions

Terms & Conditions for Online Flower Delivery in Mitcham

These Terms & Conditions set out the basis upon which you, the customer, order floral arrangements and related products from Flowers Mitcham (“we”, “our”, or “us”) through our online store for flower delivery in Mitcham and surrounding areas. Please ensure you read them carefully prior to placing an order as they form a legally binding agreement between you and Flowers Mitcham.

1. Scope of Terms

These Terms & Conditions apply to all orders placed with Flowers Mitcham for online flower delivery across Mitcham and the neighbouring regions. By confirming your purchase, you accept these terms in full. If you do not agree to any of the terms, you must not use our online ordering service.

2. The Order Process

2.1 Ordering Online
When you place an order via our website, you will be guided through the process of selecting flowers or arrangements, providing recipient and delivery information, and choosing payment methods. After reviewing your selections and accepting our terms, you will confirm your order.

2.2 Order Confirmation
Once your order is placed, you will receive an on-screen confirmation listing the details of your order. A further confirmation may be provided to you by email or SMS if such functionality is offered. Please check all details carefully. If you identify any errors, you must notify us as soon as possible. Acceptance of your order takes place when we dispatch your flowers, at which point a contract is formed and these Terms & Conditions become binding.

2.3 Delivery Areas
Flowers Mitcham provides online flower delivery to customers in Mitcham and nearby areas. Please consult our delivery guidance for full details on our delivery zones, which may be updated from time to time. Orders for addresses outside our stated delivery areas may not be accepted or may incur additional surcharges, which will be communicated prior to order completion.

3. Payments

3.1 Accepted Payment Methods
Payment for all online flower orders is required at the time of ordering. We accept payment via secure, commonly-used payment methods, including debit and credit cards, as displayed at checkout. We reserve the right to refuse any order where the payment is not authorised or is subsequently declined.

3.2 Pricing & VAT
All prices listed on the Flowers Mitcham website are in GBP (£) and are inclusive of VAT where applicable. Delivery charges may apply depending on the delivery address and will be displayed at the checkout. We endeavour to ensure prices remain accurate at all times; should a pricing error occur, we reserve the right to contact you to confirm whether you wish to proceed at the correct price or to cancel the order.

3.3 Security
All customer payment information is processed securely in accordance with applicable data protection and payment regulations. We do not store complete payment card details in our systems.

4. Cancellations, Amendments, & Refunds

4.1 Cancelling an Order
If you wish to cancel your order, please contact us as soon as possible quoting your order reference. Cancellations will only be accepted if the order has not yet been prepared or dispatched, due to the perishable nature of flowers and the bespoke nature of our arrangements. We cannot guarantee cancellation if the flowers are already in preparation or transit.

4.2 Refunds
Where a cancellation is accepted by Flowers Mitcham, a refund will be processed using the original payment method within a reasonable timeframe. If a product arrives faulty or does not meet the standard reasonably expected, please contact us promptly with photographic evidence and details. We may, at our discretion, replace the item or offer a partial or full refund. Refunds do not apply to issues arising from incorrect handling or storage by the recipient after delivery.

4.3 Amendments
Should you wish to amend the details of an order, including the delivery date, address, or card message, contact us as soon as possible. We will make all reasonable efforts to accommodate changes, but orders already processed or dispatched may not be altered. Additional charges may apply for significant amendments.

5. Delivery Policy

5.1 Delivery Schedule
Deliveries are made on the date specified at the time of order, subject to availability. Where adverse weather, road closures, or unforeseeable events prevent timely delivery, we will notify you at the earliest opportunity and work to resolve the matter as soon as possible.

5.2 Unable to Deliver
If no-one is available to receive the delivery at the specified address, we will attempt to leave the flowers in a safe place or with a neighbour, unless you have indicated otherwise. In some circumstances, a calling card will be left to organise redelivery. Responsibility for the condition of flowers left as instructed passes to the customer upon delivery.

5.3 Quality and Substitutions
Our florists take great care to prepare arrangements in accordance with the pictures and descriptions on our website. Due to seasonal availability, we reserve the right to substitute flowers, foliage, or packaging of equal or greater value without notice. Significant style or colour alterations will be communicated where possible.

6. Customer Responsibilities

You must ensure the recipient's details, including correct address and contact number, are provided and accurate. We accept no responsibility for failed deliveries arising from incorrect or incomplete delivery information provided by the customer. Upon receipt, customers are urged to follow any care instructions to ensure longevity of flowers and arrangements.

7. Liability

7.1 General Liability
Flowers Mitcham shall not be liable for loss or damage that is not foreseeable or that results from your own breach of these Terms & Conditions. Our total liability for any order is limited to the value of that order. We do not exclude or limit liability for death or injury caused by our negligence, fraud, or any liability which cannot be excluded under applicable law.

7.2 Force Majeure
We are not liable for any delay or failure to perform our obligations under these terms if such delay or failure arises from causes beyond our reasonable control, including, but not limited to, natural disasters, fire, flood, war, pandemics, industrial disputes, transportation disruptions, or acts of government.

8. Personal Data & Privacy

Your privacy is important to us. Personal data provided in placing an order is managed in accordance with our privacy policy and applicable UK data protection laws. It is used solely for processing and delivering your order and, unless you opt in, will not be used for marketing purposes.

9. Intellectual Property

All content and materials published on Flowers Mitcham’s website, including photographs and product descriptions, remain the intellectual property of Flowers Mitcham and may not be reproduced without our written permission.

10. Governing Law and Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes relating to these terms or the use of our service shall be subject to the exclusive jurisdiction of the English courts.

11. Updates to Terms & Conditions

Flowers Mitcham reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon publication on our website and will not affect orders placed prior to the update. It is your responsibility to review the Terms & Conditions before placing each order.

12. Applicability across Mitcham and Surrounding Areas

These Terms & Conditions apply to all online flower orders from customers located in Mitcham as well as the immediate surrounding regions supported by Flowers Mitcham’s delivery area. Should you have any queries regarding delivery outside of our standard areas, please contact us prior to ordering.

13. Contacting Flowers Mitcham

If you have questions regarding these Terms & Conditions or require assistance in relation to your order, please refer to the contact section on our website. Our customer team are available to support your online flower delivery requirements in Mitcham.

Thank you for choosing Flowers Mitcham for your online flower delivery needs in Mitcham and surrounding areas. We are dedicated to providing a high-quality service for your special occasions and everyday floral gifts.