Our Returns & Refunds Commitment

Fresh Flowers Guarantee in Mitcham

At Flowers Mitcham, we take immense pride in delivering only the freshest flowers to our customers in Mitcham and neighbouring areas. As a trusted local florist, our mission is to ensure that both households and local businesses receive vibrant, long-lasting arrangements with every order. Our Fresh Flowers Guarantee covers every purchase, underlining our commitment to delivering botanical beauty at its best.

Damaged-On-Arrival Policy

Your satisfaction is our priority. In the unlikely event that your flowers arrive damaged or not in perfect condition, please contact us promptly upon receipt of your order. For us to arrange a swift resolution, we may request photographic evidence of the damage. We treat each case with urgency and will provide guidance on how to proceed. Replacement or refund options will be outlined clearly, and our team will handle your concern as efficiently as possible.

Freshness Window

Flowers are delicate and perishable, and we ensure every bouquet leaves our Mitcham studio in pristine condition. We guarantee the freshness of our flowers for at least 48 hours from delivery when they are cared for using the advice provided upon arrival. If you notice drooping, discolouration, or any issues compromising the standard within this freshness window, get in touch straight away to discuss resolution options.

Refund & Replacement Options

If you are unsatisfied with the quality or freshness of your order within our guaranteed window, or if your flowers arrive damaged, you are eligible for either a full refund or a replacement bouquet at no extra charge. We will walk you through the quick and easy process for your preferred resolution—whether it’s a refund back to your original payment method or a replacement arrangement delivered at your earliest convenience.

Complaints Process

We value your feedback and view every complaint as an opportunity to improve our service. Should you have any concerns about your order, experience, or any aspect of our professional conduct, please contact our team with the details of your complaint and supporting information. Our dedicated staff will investigate thoroughly and respond promptly, aiming to resolve your complaint to your satisfaction. All feedback is confidential and helps us continually provide Mitcham’s freshest flowers and friendliest service.

A Trusted Mitcham Florist

Flowers Mitcham has built its reputation by consistently delighting local households and businesses with exceptional floral creations and reliable customer care. Our promise of fresh flowers and hassle-free returns is part of our commitment to serving our community with transparency and trust. If you have questions about our returns, refunds, or complaints policy, please contact us—our local team is always ready to help ensure your complete satisfaction with every order.